( BAT 128 ) Customer Service

Students will learn exemplary customer service tactics used by professionals in all types of organizations, reflecting current concepts and tips, strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. Emphasis is on the importance of effective communication and collaboration techniques using customer-focused activities.

1.00 Credit Hour

2016-2017 - Fall Term

  Section: I

Seats Available: 19 of 19  

Online Location Dates Time Meeting Days Instructor
08/17/2016 - 12/14/2016 NA Lori Moore

2016-2017 - Spring Term

  Section: O

Seats Available: 20 of 20  

Online Location Dates Time Meeting Days Instructor
01/17/2017 - 05/19/2017 NA Lori Moore

Flint Hills Technical College does not discriminate on the basis of sex including pregnant and parenting students, sexual orientation, handicap, race, color, age, religion, marital status, or national or ethnic origin in educational programs, admissions policies, employment policies, financial aid or other College-administered programs. For questions or concerns regarding non-discrimination contact the Director of Human Resources at 620.343.4600.

Flint Hills Technical College 3301 West 18th Avenue Emporia, KS 66801 620.343.4600
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